Technical Support Specialist, Alpha (Remote) - $60,000/year USD

What You Will Be Doing • AI-Augmented Customer Resolutions: Examine escalated tickets routed from AI systems, deploy human judgment in domains where AI underperforms, then eliminate those gaps by refining the AI framework What You Won’t Be Doing • Spending two full months onboarding; you will need to achieve proficiency across multiple products within your first month (we recognize this expectation is demanding) • Depending on management for assistance; if you cannot effectively self-unblock, this role will present significant challenges Technical Support Specialist Key Responsibilities • Combine technical human judgment with AI tooling to provide outstanding customer support, concentrating on intricate problems that AI cannot yet independently handle Basic Requirements • Minimum 3 years total experience in a technical customer support capacity • Foundational coding ability for troubleshooting and bug resolution purposes • Troubleshooting Skills: Clarifying complicated problems in accessible language, exhibiting deep problem comprehension, suggesting appropriate diagnostic tactics, offering multiple resolution options, and maintaining meticulous attention to detail • Must be located in a North or South American time zone Working with us Full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation level: $30 USD/hour, equivalent to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment period: weekly. Consult for more details. #J-18808-Ljbffr

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