Site Director

Site Director – E-Commerce Logistics Location: Halifax, Nova Scotia Reports To: Director, Operations Employment Type: Full-Time About Us: ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France in 2001. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning! As we aim to accelerate growth in Canada, we are actively seeking a Site Director to support the launch of our newest site in Halifax, NS. Position Overview The Site Director is responsible for the overall leadership, performance, and profitability of a dedicated third-party logistics (3PL) operation supporting a major e-commerce client. This role oversees all aspects of warehousing, fulfillment, transportation coordination, inventory management, customer service, safety, and employee engagement within a fast-paced, high-volume distribution environment. As the senior leader on site, the Site Manager ensures operational excellence while consistently meeting or exceeding client service-level agreements (SLAs), productivity targets, quality standards, and financial objectives. The successful candidate will foster a culture of continuous improvement, accountability, safety, and customer focus while leading a team of supervisors, warehouse associates, and support personnel. Key Responsibilities Operational Leadership • Direct all day-to-day warehouse and fulfillment operations, including receiving, inventory control, order fulfillment, value-added services, shipping, and returns processing. • Ensure all client-specific service requirements and KPIs are achieved or exceeded. • Lead workforce planning activities to support seasonal fluctuations and peak e-commerce volumes. • Monitor operational performance through established metrics and implement corrective actions when required. • Drive operational efficiency, throughput, accuracy, and service quality initiatives. • Develop and maintain standard operating procedures (SOPs) that support best-in-class execution. Client Relationship Management • Serve as the primary site-level contact for the client. • Build strong client partnerships through regular communication, performance reviews, and issue resolution. • Present site performance metrics, improvement plans, and business updates during client meetings. • Proactively identify opportunities to improve service levels, reduce costs, and enhance the customer experience. • Support business growth initiatives and contract expansion opportunities. Financial Management • Manage site operating budgets, labour costs, and capital expenditures. • Monitor financial performance and identify opportunities to improve profitability. • Analyze labour productivity, overtime utilization, operational expenses, and inventory-related costs. • Support annual budgeting and forecasting processes. • Ensure adherence to financial controls and company policies. Team Leadership & Development • Lead, coach, and develop supervisors, team leads, and operational staff. • Foster a high-performance culture focused on accountability, engagement, and continuous improvement. • Ensure staffing levels align with operational requirements. • Conduct performance reviews, succession planning, and employee development activities. • Promote a positive workplace culture that supports employee retention and engagement. Safety, Compliance & Quality • Champion a safety-first culture and ensure compliance with all provincial and federal regulations. • Maintain compliance with Occupational Health and Safety requirements in Nova Scotia. • Lead incident investigations and implement corrective actions to prevent recurrence. • Ensure inventory accuracy and quality standards are maintained throughout all operational processes. • Oversee security procedures and loss prevention initiatives. Continuous Improvement • Utilize Lean, Six Sigma, or other continuous improvement methodologies to drive operational excellence. • Analyze facility performance data and identify process improvement opportunities. • Lead warehouse optimization projects involving layout, technology, automation, and workflow enhancements. • Support implementation of Warehouse Management System (WMS) enhancements and new client requirements. Key Performance Indicators (KPIs) • On-time order fulfillment • Order accuracy • Inventory accuracy • Safety incident frequency rate • Labour productivity • Cost per order • Employee engagement and retention • Client satisfaction scores • Budget performance • SLA compliance Qualifications & Experience Required • 5–10+ years of progressive leadership experience in warehousing, distribution, logistics, or supply chain operations. • Minimum 3–5 years managing a distribution centre or large operational team. • Experience within dedicated 3PL environment. • Experience supporting high-volume e-commerce fulfillment operations. • Strong financial acumen with experience managing operating budgets and labour costs. • Demonstrated success leading large teams in a fast-paced environment. • Strong knowledge of warehouse management systems (WMS), inventory management, and operational reporting. • Excellent communication, leadership, and client relationship management skills. • Proficiency with Microsoft Office and operational reporting tools. Preferred • Post-secondary education in Supply Chain Management, Logistics, Business Administration, or a related field. • Lean, Six Sigma, or Continuous Improvement certification. • APICS, SCMP, CSCMP, or related professional designation. • Experience implementing automation or warehouse technology solutions. Working Conditions • Warehouse and office environment. • May require occasional evening, weekend, or holiday support during peak e-commerce periods. • Ability to walk the warehouse floor regularly and oversee operations in a physically active environment. • Occasional travel within Canada for training, client meetings, or company events. Base Salary: $120-130,000/year Bonus: 20% Health Benefits: effective as of hire date Retirement Plan: effective as of hire date

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