Product Owner for Case Platform at Equinix

Drive customer-focused innovation as a Product Owner for Equinix’s Case Platform. This role requires deep Salesforce Service Cloud expertise and active participation in agile scrum teams. As a key player in the Lead-to-Cash transformation, you will embrace the case platform vision, focusing on fine-tuning the backlog and ensuring user stories align with strategic goals. Your responsibilities will bridge both internal and external case capabilities, ultimately enhancing customer interactions through solid platform solutions. Key Responsibilities: • Own and maintain the Case Platform backlog for sprint readiness • Lead grooming sessions and create actionable user stories • Validate completed work against acceptance criteria during reviews • Make informed prioritization decisions in sprint ceremonies • Engage with stakeholders to translate roadmap into backlog items Requirements: • 3+ years as a Product Owner in Salesforce Service Cloud • Proven experience writing high-quality user stories • Strong understanding of ITSM principles • Expertise in Salesforce Service Cloud features • Ability to collaborate with engineering and operations teams Shape the future of Equinix's digital infrastructure with your Salesforce expertise and innovative mindset. #J-18808-Ljbffr

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