Technical Service Representative:

We are looking for a candidate who has detail oriented and enjoy solving problems both imaginatively and resourcefully. Responsibilities: • Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements; • Handle inquiries about repair, replacement, technical problem resolution and connectivity; • Analyze issues with telecommunication equipment and/or devices and associated desktop software; • Trouble shoot the required resolution; including, , device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues; • Complete accurate transactions with a sense of urgency and an eye for detail; • Take appropriate action to efficiently resolve issues; • Take accountability to solve issues from beginning to end; • Receive and incorporate feedback to improve personal and business performance; Qualifications: Have a Post-secondary education in a computer-related environment or comparable work experience; Bilingual in Tamil and English is an asset Have previous experience within a technical help desk and/or networked environment and/or customer service (preferably in a call center environment); • Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP; • Ability to work on a flexible schedule: days, evenings and week-ends • Possess strong written and verbal communication skills; • Have excellent customer service, interpersonal, communication, and organizational skills. • Demonstrate the ability to multitask (type and talk, type and listen); • Are able to work in a fast-paced, automated environment, and adapt to an evolving environment; • Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems; Interested Candidates please apply online or email resume to careers@innsys.ca

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