Account Manager (AI & Digital Solutions)

• As an Account Manager, you are responsible for growing and expanding TribalScale’s client relationships by identifying new opportunities, bringing forward strategic ideas, and elevating the value we deliver beyond active engagements • This role is focused on account growth, insight generation, and opportunity creation—not day-to-day delivery management. Our Product Managers own delivery; you will partner with them to identify what’s next • You will play a critical role in: • Shaping new opportunities with prospective clients • Driving account expansion through insight-led conversations • Elevating business reviews into strategic, forward-looking discussions • Creating value-added insights and materials that strengthen client partnerships • Support prospective clients through discovery and scoping conversations • Translate business challenges into digital and AI-driven opportunities • Collaborate with Product, Design, and Engineering teams to shape proposals • Contribute to clear, compelling scopes of work and client recommendations • Proactively identify new opportunities within existing client accounts • Develop and pitch ideas for: • New digital products or features • AI-driven initiatives • Customer experience and process improvements • Build account growth plans aligned to client business priorities • Partner with internal teams to validate and shape opportunities before presenting to clients • Lead quarterly business reviews (QBRs) focused on forward-looking value • Move beyond delivery recaps (owned by Product Managers) to: • Introduce new ideas and opportunities • Provide strategic recommendations • Reframe client challenges and priorities • Bring structured thinking and strong storytelling to client conversations • Conduct lightweight competitive and market analysis across client industries • Identify: • Emerging trends • Competitor capabilities • Gaps and areas for innovation • Translate insights into: • Client-facing recommendations • Opportunity hypotheses • Incorporate insights into business reviews and proactive client conversations • Create value-add materials outside of active engagements, such as: • Opportunity briefs • Industry insight summaries • Product or feature recommendations • Share proactive ideas with clients between formal touchpoints • Demonstrate TribalScale’s capabilities through thinking, not just delivery • Design and execute targeted outbound campaigns • Identify high-potential accounts and key stakeholders using research and AI tools • Generate qualified opportunities aligned to TribalScale’s focus areas • Apply an insight-led approach to outbound outreach • Leverage AI tools (LLMs, research agents, automation) to improve: • Prospecting and outreach • Market and competitive research • Proposal development and internal workflows • Continuously experiment with new tools and approaches to increase efficiency and impact Benefits • Health Insurance: Health, dental, vision, life insurance • Professional Development: Weekly Lunch & Learns, subsidies on courses and workshops to help you upskill • Conferences & Events: Constant opportunity to attend conferences and events, tickets on us • Socials: Friday socials, group hangouts, themed parties, quarterly events! • Flexible Work Schedule: Ability to fit work into your personal schedule • Parental Leave: Paid parental leave for moms and dads • Fitness Perk: Subsidized corporate membership of Class Pass offering an array of classes; Goodlife corporate gym membership which offers 30% discount as well as sign-up fees waived • Mental Health Perk: Subsidized online therapy sessions and resources with Inkblot • Long Weekend Perk: The option for extra long weekends to spend with your family & friends • Take your birthday off: Go ahead, celebrate! • Inward Strong Partnership: TribalScale has sponsored an Inward Strong platform membership for all our Tribe members • Vet Perks: 4 Virtual Vet Appointments annually for your Furry Friends

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