Senior Product Programs Manager

• The Senior Product Programs Manager plays a critical role in driving strategic product and partner initiatives that accelerate customer adoption, engagement, and business growth across Emburse’s platform and product-led partner ecosystem • This role is responsible for designing, scaling, and executing cross-functional programs that improve product utilization, customer education, partner enablement, and go-to-market effectiveness • The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and technical acumen to deliver high-impact initiatives across Product, Marketing, Customer Success, Sales, Partnerships, and external stakeholders • This individual thrives in ambiguity, simplifies complex problems into scalable solutions, influences without authority, and operates effectively across executive and operational levels • Success in this role requires strong program management capabilities, excellent communication skills, and the ability to drive measurable outcomes through collaboration and innovation • Strategic Program Leadership • Lead the strategy, development, execution, and optimization of scalable product-led partnership programs. These could include referral, co-branded, or white-labeled deployment models • Drive cross-functional initiatives spanning Product, Partnerships, Marketing, Customer Success, Sales, Enablement, and Operations • Build and operationalize frameworks, processes, and best practices that improve product-led program scalability, adoption, and execution efficiency • Define and track product-led program OKRs, KPIs, and success metrics, providing regular reporting and actionable insights to leadership • Partner & Go-to-Market Enablement • Manage engagement with strategic partners and internal GTM teams through enablement sessions, demo presentations, campaigns, and collaborative initiatives • Collaborate cross-functionally to distill complex product capabilities into clear sales, marketing, and enablement messaging • Serve as a liaison between Product, Marketing, Partnerships, and external stakeholders to ensure successful product-led program execution and communication • Attend partner events, SKOs, webinars, and strategic meetings as needed to support program adoption and alignment • Product Adoption & Customer Engagement • Develop and deliver customer engagement and education programs designed to accelerate onboarding, adoption, retention, and expansion leveraging: • In-application experiences • Webinars and virtual events • Email and nurture campaigns • Partner-led campaigns • Partner with Product and Customer Success teams to identify opportunities to improve customer journeys and product utilization • Support programs focused on increasing virtual card adoption, premium feature utilization, and self-service customer success outcomes • Primary Metrics of Success: • Growth in strategic product-led partner engagement and enablement effectiveness • Increased product adoption and utilization across partner-driven customer segments • Successful launch and execution of co-branded or white-labeled initiatives • Customer education program participation and engagement • Improvement in customer lifecycle outcomes, including activation, retention, and expansion • Achievement of quarterly and annual program OKRs • Stakeholder satisfaction and cross-functional execution effectiveness Benefits • Flexible spending accounts • Generous paid time off for every employee and flexible work schedules • Paid leave for new parents • Volunteering opportunities • Health savings accounts (HSA) • Medical, dental, vision, disability and life insurance plans • Generous match to pre- or post-tax retirement savings accounts • Financial planning services • Program in partnership with eCornell to grow their knowledge and their careers • Delicious supply of snacks and beverages • Quarterly outings and Friday get-togethers to build a strong community at work

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