Manager of Account Management

• Revenue Growth (35%) • Measure of Success: Motivates to sustain maximum energy. Advise on how to win and help develop improve selling capabilities • Lead the Customer Success team to qualify, develop and close sales leads through goal setting and coaching • Collaborate with internal stakeholder teams (Professional Services, Legal, Information Security) to ensure deals move to close in a timely manner • Identify areas of risk within deals/funnel and assist CSMs in overcoming relevant challenges • Team Building and Development (20% • Measures of Success: Motivates team members towards targets through hands-on coaching. Manages performance effectiveness with continuous feedback • Motivate the team to exceed expectations • Mentor and coach the team in the achievement of KRs and better work with the • Customer to set objectives and define the value of acquiring Resolver products • Work with the team to advance their skills and progress in their careers • Customer Retention (25%) • Measure of Success: Work with the Customer Success team to develop best practices around business reviews and customer outreach • Work with the CSMs and internal stakeholders to manage and resolve escalations • Develop and implement playbooks around best practices for customer satisfaction • Strategic Direction (10%) • Measure of Success: . Participate and contribute to the overall back to base strategy within the division, including product direction. positioning, targeting, and marketing efforts • Collaborate with executives and other stakeholders to establish sales targets and priority markets • Develop sales and retention motions to drive success within CS Benefits • 33 days holiday including Bank Holidays • Critical Illness • Life Insurance Cover • Healthcare Cash Plan • An attractive pension • Cycle to Work Scheme and Commuter Loans to help your journey to work • Employees perks with freebies, discounts, rewards and more • Free yoga classes twice a week • Subsidised gym membership

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