Account Manager & Business Development Associate

About EdgeLabs Games. Growth. Gains. We are a game development and aggregation company that delivers end-to-end digital gaming solutions. Headquartered in Canada, we are a global team of talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is determined to deliver. ABOUT THE ROLE: As an Account Manager & Business Development Associate at EdgeLabs, you'll own the full commercial lifecycle - from building and managing client relationships to identifying and closing new opportunities. You'll collaborate across our executive, game production, and development teams, take real ownership from day one, and make a direct impact on how we grow in the gaming industry. We're not looking for someone with a perfect resume. We're looking for someone who is curious, driven, and genuinely excited about games and the business behind them. WHAT YOU'LL BE DOING (Account Manager): • Act as the primary point of contact for assigned clients via the given channel. • Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty. • Support client onboarding for our aggregation platform and gaming operations and guide them through integrations and product launches. • Work with internal teams to deliver timely solutions and meet client needs. • Secure and record all promotions with operator and aggregator clients. • Identify opportunities for upselling and cross-selling products and services. • Provide regular updates and KPI reports to clients and management. • Keep your finger on the market’s pulse and advise on relevant opportunities. • Resolve client issues quickly and effectively to maintain service excellence. • Participate in industry events and client meetings when required. WHAT YOU'LL BE DOING (Business Development Associate): • Developing and nurturing senior management level relationships with the clients and to support & monetize in the correct manner; • Understanding and defining customer requirements to be able to sell new products in a consultative and partnered way; • To be a Product Expert on both current and future offerings, to talk with confidence and passion about our wide range of solutions; • Acquiring new business targets through research, existing relationships, targeted contact, or formal introductions; and move the customer through the sales cycle; • Creating and managing the sales pipeline through, and coordinate internal teams to assist at the relevant stage; • To report back to the business on the progress of each customer through the sales cycle; • To attend trade shows, events and conferences where required; • Complete demonstrations of our product solution either remotely or face-to-face to clients and develop specific initiatives to win more new business; • Growing the markets in multiple jurisdictions and advise on products, marketing, and regulatory changes. WHAT WE ASK OF YOU: • 1–2 years’ experience in Account Management, Sales, Business Development, Customer Success, or a related field - internships and co-ops count. • Track record of building client relationships and contributing to account growth. • Strong interpersonal and negotiation skills. • Commercially minded with good analytical and problem-solving abilities. • Organized and detail-oriented, with the ability to juggle multiple tasks without dropping the ball. • Fluent in English (spoken and written) - Spanish is an asset • Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus. • A proactive mindset and professional approach to work. • Willingness to travel for client meetings and business events. WHAT WE GIVE YOU IN RETURN: • A detailed company training on highest standards. • A chance to work in a friendly and supportive culture. • Grow with EdgeLabs—personalized learning, knowledge gains, and endless career development at your fingertips. • Private health insurance • Breakfast & lunch provided once a week in the office

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