Senior Manager of Project and Program Management

• Manages and leads a team of Project and Program Managers responsible for Customer Service Delivery activities including planning standards reviews and best practices • Provides management and leadership across the team to ensure the team’s growth is in alignment with business needs • Sets goals for immediate team members • Ensures planning standards reviewed and improved at regular intervals • Anticipates areas for continuous improvement and lessons learned and leads the team on closing gaps • Responsible for strategy of department and growth plans • Where required will advise the team on stakeholder management • Seeks opportunities to build effective stakeholder relationships on behalf of the team • Encourages feedback and develops stakeholder knowledge of function and manages expectations • Responsible for a team who has multiple and broad communication responsibilities • Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content • Is the highest level escalation point within the team for complex issues • Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution • Leads the team responsible for delivery of companywide strategic programs • Ensures KPI’s are in place for the team which are appropriate for the needs of the function and its stakeholders • Where necessary may refer and escalate outside of the immediate team • Accountable for resource planning (people, finances etc.) across the team • Effectively communicates project management methodology and its application to customer solutions

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