Dynamics 365 Functional Consultant / Configuration Specialist

Role: Dynamics 365 Functional Consultant / Configuration Specialist Location: Toronto, ON (Hybrid- 3 days office per week) Hire type: Full time skills: • Demonstrable record of D365 application configuration. • Deep understanding of D365 products and client applications. • Knowledge of business application integration. • Experience with Power Platform and Power Apps solutions. • Familiarity with Agile and Scrum methodologies. • Familiarity with ITIL or similar frameworks. Job Description • Configure Dynamics 365 applications according to business requirements. • Customise and configure workflows to facilitate D365 integration with other applications. • Develop and test detailed functional designs for business solution components. • Supervise application build, test, and deploy activities. • Plan and execute data conversion activities. • Drive test planning and execution. • Provide technical support and troubleshooting for Dynamics 365 issues. • Evaluate the current state of Microsoft Dynamics 365 platform, strategizing improvements and maximising existing processes. • Participate in project and implementation activity to support service readiness ahead of go-live. • Provide post-implementation support and training to users. • Provide first and second-level support for insurance, legal and tax applications. • Work closely with the IT Security team to ensure all IT Support services satisfy internal and external risks and compliance requirements. • Provide training and support to the core customer base. • Contribute to cost management responsibilities associated with good housekeeping of application license costs. • Maintain and support improvement initiatives associated Markel’s CMDB. • Ensure that all information whether in the CMDB or in other supporting application such as Confluence are an accurate reflection of Markel’s IT estate. About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. 📩 Apply today or share profiles at ajayjoshuva.p@smartitframe.com

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