Director - AML Operations

About Us HC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry. Job Description Director will play a key leadership role in overseeing Anti-Money Laundering (AML) operations, managing client and investor relationships, and driving strategic and operational excellence across the global team. Director will be accountable for ensuring high-quality service delivery, operational efficiency, and strong cross-functional coordination, while also contributing to broader business initiatives as required by the Managing Directors of HC Global Fund Services, LLC. Key Responsibilities Team Leadership & Operational Management • Lead, mentor, and guide AML team members to foster a high-performance culture focused on exceptional client and investor service. • Coordinate overall team scheduling and ensure all deliverables meet established Service Level Agreement (SLA) timelines. • Oversee daily team deliverables, monitor work progress, and provide regular status updates to Managing Directors. • Conduct second-level reviews of work completed by AML Associates and Senior Associates. • Address escalated matters, identify root causes, and recommend effective solutions. • Oversee the completion of ad hoc assignments and AML-related projects within required deadlines. • Manage and develop AML staff, ensuring appropriate training, performance management, and professional growth. Process Improvement & Quality Assurance • Identify opportunities to enhance operational processes, system efficiencies, and workflow effectiveness. • Ensure timely monitoring and follow-up on outstanding investor matters, including maker/checker review processes. • Draft, update, and optimize procedure manuals to reflect evolving best practices and regulatory expectations. Cross-Functional Collaboration • Coordinate closely with internal teams, including Fund Administration, Investor Relations, Tax, Financial Statement Preparation, and Treasury, as well as global offices, to ensure seamless delivery of client and investor requests. • Support firm-wide initiatives as assigned by Managing Directors, including non-operations work when needed. Client & Investor Engagement • Build and maintain strong relationships with clients and investors, promptly addressing inquiries and ensuring high satisfaction with the services provided. • Identify opportunities to expand business through new or existing client relationships. Requirements • Bachelor’s degree in Finance, Business Administration, or a related field. • 10+ years of experience in AML/Compliance within a financial services organization, preferably in Fund Administration. • Extensive knowledge of AML regulations, KYC processes, and financial crime risk frameworks. • Proven ability to manage multiple projects and staff in a fast-paced environment while consistently meeting deadlines. • Strong leadership capabilities with the ability to influence, motivate, and partner effectively across departments. • Excellent written and verbal communication skills. • Strong attention to detail, with exceptional organizational and analytical capabilities. • Advanced proficiency in Microsoft Office applications and strong overall computer literacy. • Demonstrated ability to build and maintain effective business relationships internally and externally. Benefits To be discussed during the hiring process. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#8C8D8F;border-color:#8C8D8F;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

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