Manager, Client Success - Internal Only

Your job: In this role, you'll manage a team of Client Success ICs (including potential Team Leads and Senior CSMs), driving performance through weekly 1:1s and team meetings focused on workload, KPIs, and impact. As a process-driven, results-oriented leader, you'll partner across Client Success, Technology, and Sales to deliver high-quality service to Indeed's PPC advertising clients within a global, metrics-focused environment. You'll coach through real client engagements, elevate best practices, and continuously raise the bar on quality and outreach standards. You'll hold the team accountable to documentation, SLAs, quality benchmarks, and KPI outcomes — proactively addressing risks and celebrating success. Leveraging data to guide prioritization and resource allocation, you'll maximize productivity and inform decision-making. You'll collaborate with Sales leaders on account strategy and revenue retention, reinforce ongoing training and skill development, and deliver clear, data-backed business updates to leadership. Throughout, you'll model transparency, urgency, and solutions-oriented leadership during periods of change. Who you are: • Manage hiring, onboarding, coaching, performance management, and equitable growth opportunities for the team. • Drive team KPI attainment, retention, and client outcomes by monitoring books of business and addressing opportunities and risks. • Coach trusted-partner behaviors; guide identification of retention and expansion opportunities aligned to revenue goals. • Support escalation management with responsiveness and professionalism; provide technical guidance through proven product/process expertise. • Refine processes using internal and client feedback; surface insights and involve the right collaborators to improve service delivery. • Contribute to workflow evolution by identifying product and process gaps; align the team to company and CS priorities. • Foster an inclusive culture; celebrate wins, champion belonging, and model kindness, responsiveness, and reliability. Who we are: • Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience. • People management experience. • Learns rapidly and demonstrates strong technical aptitude; communicates clearly and effectively in both written and verbal interactions, listening with intent to gain insight and support others. • Demonstrates strong relationship management and churn prevention skills, with the ability to engage clients on new products and features. • Ability to work under pressure while organizing and prioritizing competing responsibilities. • Proven ability to adapt and navigate change with a positive attitude while building strong partnerships with internal stakeholders and clients. Internal Eligbility Requirements • Candidates must be a current member of Client Success organization. • Candidates must have spent at least 6 months in their current role. • Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application. • Applicants must be authorized to work in country where we are hiring. Our mission: As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) Salary Range Disclaimer: The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (~~~), and recruiters can confirm how location is considered for a specific role. Salary Range Transparency: Tier 2 - Canada 102,000 - 152,000 CAD per year EEO and Accommodations: Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ~~~. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. Privacy Policy: Like other employers Indeed uses our own technologies to help us find and attract top talent from waround the world. In addition to our site's user and privacy policy found at ~~~ , we also want to make you aware of our recruitment specific privacy policy found at ~~~ Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. AI Notice Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. This job is for an existing vacancy.

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