Director of Client Success at Sodexo

Take the lead in client retention with Sodexo as the Director of Client Success in Etobicoke, ON. This hybrid role focuses on strategic revenue growth and client satisfaction through effective relationship management. As a Director at Sodexo, you will oversee significant client portfolios, implementing proven client retention strategies and ensuring alignment with best practices for contract renewals. With a strong emphasis on data-led decision-making and client insights, you’ll secure existing accounts while identifying new revenue opportunities through cross-selling. Your collaborative efforts with senior leadership and operational teams will foster a high-performance culture centered on client success. Key Responsibilities: • Drive client interviews to assess risks and opportunities • Represent the client’s voice for retention initiatives • Initiate cross-selling strategies to boost revenue • Manage timely contract renewals and rebids • Document and report client retention activities Requirements: • Bachelor’s degree, MBA preferred • Minimum 6 years in senior client relations • Proven experience with complex multi-account portfolios • Strong skills in data analysis and reporting • Excellent communication and stakeholder influence abilities Shape the future of client engagement and retention at Sodexo with strategic leadership and a client-centric mindset. #J-18808-Ljbffr

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