Account Management Leadership at VGW

Join VGW's Account Management team as a Team Lead in Toronto, where you'll train and guide a team to retain players and comply with industry standards.As a Team Lead, you'll play a pivotal role in the Account Management team at VGW. This position is about fostering a culture of excellence through mentorship and strategic oversight of player development initiatives. Focus ensures your team excels in relationships while responding adeptly to compliance and risk management issues that arise.Key Responsibilities: • Cultivate effective player retention strategies using KPI insights • Document trends impacting player satisfaction and churn • Serve as an escalation point for complex player issues • Ensure adherence to compliance guidelines and standards • Lead performance evaluation and skill development for your teamRequirements: • At least 5 years in relationship management; Team management experience preferred • Advanced skills in relationship cultivation • CRM database management proficiency • Strong client-focused mentality with emotional intelligence • Strategic understanding of compliance implicationsEmpower your team at VGW to foster player loyalty and optimize management effectiveness. #J-18808-Ljbffr

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