Director - Lending & MR

Job Description As a member of the Canadian Leadership Team, the Director, Lending and MR will lead a team responsible for all referral marketing programs while partnering closely with the Sales organization to drive growth in our Commercial business through hybrid marketing and Corporate Card acquisition strategies. The successful candidate will possess a deep understanding of the Canadian market, a strong strategic mindset, and the ability to effectively lead and develop a high-performing team of marketers. They will bring a competitive, results-driven mindset and will be responsible for driving sustainable growth through the acquisition of new customers across our Consumer and Commercial Card portfolios. Responsibilities • Lead a team of talented marketers, with a focus on driving results, colleague development, and engagement. • Partner with the SME and Large Market Sales organizations to drive growth in Commercial acquisition through hybrid and self-generated acquisition strategies. • Define the strategic vision for all referral marketing programs, including Member Get Member for Consumer and Small Business Cards and Partners Plus for Commercial Cards. • Oversee Corporate Card acquisition application and onboarding journeys for new prospects, partnering closely with internal stakeholders to optimize the client experience. • Collaborate across lines of business to develop enterprise-wide strategies in partnership with stakeholders across Risk, Finance, and Legal. • Leverage data, analytics, and market insights to optimize acquisition performance and inform strategic decision-making. Qualifications • Bachelor's degree in Business or a related field, and 8+ years of relevant experience. • Digital marketing or sales experience with a proven track record of challenging the status quo to drive business outcomes. • Strong understanding of card economics and key business drivers, experience managing inputs to a P&L, and a proven track record of identifying and executing opportunities to drive revenue and enhance profitability. • Outstanding communication skills, including verbal, written, and presentation abilities, with the capacity to translate complex concepts into clear, actionable messages. • Demonstrated ability to foster a culture of inclusion and belonging by embracing diverse perspectives through open communication, constructive feedback, and candid dialogue. The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions The job posting is for an existing vacancy. Benefits We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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