Junior Client Success Manager

Company Overview: Eddy Solutions Inc. is a leading provider of intelligent leak detection solutions for multi-dwelling residences, including condos and apartment complexes. We empower property managers, site supervisors, and unit owners with real-time data and insights to mitigate water-related risks, ensuring safe, efficient, and well-maintained properties. As a member of our team, you’ll be part of a forward-thinking company that values innovation, customer satisfaction, and industry leadership. Position Overview: We are looking for a Junior Client Success Manager to join our dynamic team. In this role, you will work directly with Client Success Managers to assist in managing client relationships and supporting account management activities. The Junior Client Success Manager will play a crucial part in delivering an outstanding customer experience, ensuring clients understand and make the most of our solutions. This role is ideal for a proactive, detail-oriented individual looking to grow their career in client relationship management within a technology-driven company. Roles and Responsibilities • Client Support and Relationship Building: Build and maintain strong relationships with clients through regular communication, serving as a reliable point of contact for all inquiries. • Account Analysis: Review internal data to gain insights into client needs and suggest appropriate service adjustments or enhancements to optimize their use of Eddy’s solutions. • Service Planning and Coordination: Collaborate with Senior Account Managers to create and deliver customized service plans tailored to each client’s requirements and operational objectives. • Communication of Product and Service Updates: Communicate service and pricing details clearly and accurately to clients, ensuring transparency and trust. • Problem Resolution: Address client concerns or issues promptly, escalating complex matters to Senior Account Managers as needed, and ensuring swift resolutions to maintain client satisfaction. • Client Success Advocacy: Identify and recommend additional services or upgrades that would benefit clients, fostering long-term success and satisfaction with Eddy systems. • Client Training and Onboarding: Present the Eddy system and dashboard to new clients, ensuring they understand features, functionality, and best practices. • Status Reporting: Provide regular comprehensive updates, including account statuses, client needs, and issues. Deliver a weekly pulse covering quarterly financial goals, service progress, and account connectivity, emphasizing key achievements and areas for improvement. • Account Administration: Maintain accurate and up-to-date records of all interactions, services provided, and relevant account details for seamless handoffs and reporting. • Payment Management and Tracking: Monitor client payments, ensure timely processing, and track outstanding balances, coordinating with finance as needed. Qualifications and Experience • Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred. Equivalent experience will also be considered. • Experience: 1–3 years of experience in account management, customer service, or a related role, ideally within a technology, property management, or service-oriented company. • Driver’s Licence and Vehicle: Valid driver’s licence and access to a reliable vehicle are required. Skills • Strong interpersonal and communication skills to build trust and rapport with clients. • Detail-oriented, with excellent organizational and time-management abilities. • Proficiency in CRM software and Microsoft Office Suite, including Excel, Word, and PowerPoint. • Analytical mindset to interpret data and develop actionable insights for client success. • Ability to work collaboratively within a team and adapt to a fast-paced, client-focused environment. What We Offer • Opportunity for growth and professional development within a leading company in the water leak detection industry. • A collaborative and supportive team culture. • Competitive salary and benefits package. • Commission eligibility to be introduced after the initial training period. Pay: $43,000.00-$48,000.00 per year Benefits: • Company events • Dental care • Employee stock purchase plan • Extended health care • On-site parking • Paid time off • Vision care Work Location: In person

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