About this role
Elevate your management career as the Network Operations Manager at Bell, empowering the Managed Service Infrastructure Network team. This full-time position emphasizes driving performance and enhancing client service support.
In this critical role, you will manage a talented team while implementing effective management processes within the network operations environment. Your experience of 5–10 years in the field and leadership will be essential in achieving team goals and ensuring SLA compliance. Collaborating with cross-functional teams, you will work toward seamless service delivery and facilitate quality assurance training for optimal performance.
Key Responsibilities:
• Inspire and develop the operations team
• Implement daily management and processes
• Collaborate seamlessly across functional teams
• Ensure quality assurance and user training
• Monitor performance and report on metrics
Requirements:
• 5–10 years in network operations
• Proven leadership and management expertise
• Familiarity with Agile and ITIL methodologies
• Bilingual capability preferred
• Strong decision-making under pressure
Shape the network operations landscape at Bell while leading a dedicated team committed to excellence.
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