Senior Manager, People and culture

About the position Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives — including your own. We're hiring a Senior Manager, People & Culture to join our small, high-performing People and Culture team. Reporting to the VP, People and Culture, you'll connect Maple's people strategy to our business priorities — making sure the programs we run don't just support the business, but help drive it forward as we scale. This is a builder-doer role. You'll partner closely with functional leaders as a strategic HR advisor, and lead and execute programs that shape the everyday employee experience. You'll also coach members of the wider P&C team, helping them grow while strengthening the operational foundations we all rely on. Responsibilities • Act as the primary P&C partner for designated business units — advising leaders on employee relations, workforce planning, change management and performance • Own and elevate core HR operations, including payroll oversight and benefits administration, so our internal processes stay accurate, scalable and compliant • Lead the design and delivery of company-wide people programs, including performance cycles, compensation reviews and our learning and development plan — including manager training that helps our people managers grow • Keep our policies modern and human-first while staying ahead of Canadian employment standards and compliance requirements • Use people data and insights to guide decisions and bring clear, grounded recommendations to senior leadership on organizational health, engagement and retention • Coach and develop a small team of direct reports, setting clear priorities and creating space for them to do their best work • Champion AI as a way of working — bringing it into our processes, programs and decision-making to help the team move faster, smarter and with more impact Requirements • 7+ years of progressive experience in Human Resources or People Operations. • A bachelor's degree in Human Resources, Business Administration or a related field. • Demonstrated experience as an HR business partner to senior leaders, with strong judgment in complex, high-stakes situations • People management experience, with a track record of developing team members and setting clear priorities • Deep working knowledge of employee relations, performance management, organizational design and operational HR • Experience overseeing payroll and benefits, with a solid grasp of Canadian compliance and employment legislation • Strong analytical skills — you can read the data, spot the story and translate it into recommendations leaders can act on • Excellent written and verbal communication, with the ability to engage stakeholders at every level • A balance of strategic thinking and hands-on execution — you're equally at home in a leadership conversation and in the details of a program rollout Nice-to-haves • CHRP or equivalent certification is an asset • Experience in a startup, scale-up or SaaS environment is an asset Benefits • 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family • Comprehensive health coverage: Medical, dental and life insurance • Health spending account • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. • 10 dedicated Health days for rest, medical appointments or caregiving • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year • Group retirement savings plan • 4 weeks vacation

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