Senior Manager – Solution Architect

Senior Manager – Solution Architect 📍 Hybrid (Toronto) 💰 Rate: $105 CAD/hr We are seeking an experienced Solution Architect to lead the design of end-to-end CCaaS and agentic AI solutions within a large-scale transformation programme. Key Responsibilities: • Design scalable, secure, cloud-native contact centre architectures • Lead end-to-end solution and integration design • Align business objectives with technical delivery • Collaborate with stakeholders across business and technology Key Skills: • CCaaS platform expertise and cloud architecture • Experience in AI/agentic workflows • Strong stakeholder engagement and leadership #SolutionArchitect #SeniorManager #CCaaS #ContactCentre #CloudArchitecture #AgenticAI #AI

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