Remote Client Success Manager

About the Role We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems. This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes. Why This Role • High ownership and autonomy in managing client success • Exposure to fast-paced, performance-driven marketing environments • Performance-based growth through bonuses tied to retention and expansion • Remote-first, results-oriented culture Key Responsibilities Client Success & Communication • Act as the main point of contact for assigned clients • Ensure consistent communication, clear updates, and strong follow-through • Maintain client confidence, especially during performance fluctuations Problem Solving & Ownership • Proactively identify and resolve issues • Take initiative without waiting for direction • Ensure smooth delivery and client satisfaction Relationship Management • Build long-term, trust-based relationships • Drive retention, referrals, and overall client experience Performance & Strategy Alignment • Review campaign performance and translate insights into clear next steps • Collaborate with internal teams to align expectations and execution Upsells & Growth • Identify opportunities for additional services • Support expansion conversations in a natural, value-driven way • 2–4+ years of experience in Client Success, Account Management, or Digital Marketing • Strong problem-solving skills and ability to work independently • Comfortable with data, reporting, and performance metrics • Excellent communication and client-facing skills • Experience with CRMs, reporting tools, or marketing platforms Nice to Have • Experience with GoHighLevel (GHL) • Background in paid ads, lead generation, or social media marketing • Experience in agency, coaching, or consulting environments Work Setup • Full-time remote role • Must overlap 8 hours with U.S. business hours (primarily PST)

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